terms and conditions
General terms and conditions of business
A) These general terms and conditions of sale and use of the website indicated below (hereinafter, for the sake of brevity, the "General Conditions") apply and regulate all online sales of products (hereinafter, for the sake of brevity, the "Products" or "Product") by Glandine, with registered office in Finland, Tampere, Meiramikatu 6 B , e-mail: info@glandine.com, (hereinafter, for the sake of brevity, "Glandine"), through its IT platform accessible via the domain https://glandine.com and any future mobile applications (considered together or separately, hereinafter, for the sake of brevity, the "Site").
B) The General Terms and Conditions may be modified and the date of their publication on the Website corresponds to the date of their entry into force.
C) The General Conditions regulate the purchases made on the Site, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree no. 206/2005, as amended by Legislative Decree no. 21/2014 and by Legislative Decree no. 70/2003 on electronic commerce and distance selling.
D) Use of the website and transmission of the order is only permitted to persons who:
1. have read and accepted the terms of the information on the processing of personal data (hereinafter referred to for brevity as the “Privacy Policy”) by checking the appropriate box on the Website;
2. have read and accepted the Terms and Conditions by checking the relevant box on the Website;
3. they have the status of consumers within the meaning of the Consumer Code, that is to say, natural persons who, in relation to the purchase of the products, act for purposes unrelated to the entrepreneurial, commercial, craft or professional activity carried out;
4. are adults,
5. have your residence or domicile and request delivery of the products to Europe or elsewhere.
1. Scope
1.1 The General Terms and Conditions govern all distance sales carried out by Glandine for the benefit of the User of the Products indicated and offered for sale on the Site. The individual sales contract is concluded only in electronic form by the User accessing the Site, the acceptance by the latter by affixing the flag (hereinafter, for the sake of brevity, "point and click") of the contractual conditions of Glandine and the execution of an order according to the procedure provided by the Site accepted by Glandine.
Before concluding a purchase contract, the User is aware and accepts without reservation that his/her negotiation declarations, acceptance of the General Terms and Conditions as well as the conclusion of the contract, even in electronic form by point-and-click, are valid and/or final for facts (such as the payment and taking over of the Products by the User).
1.2 The transmission of the order by the User from the Website referred to in Article 3 below, which has the value of a contractual offer, is subject to the acceptance by the User, by clicking on the corresponding box of the Website, of the General Conditions and the Privacy Policy. The User therefore undertakes, before proceeding with the confirmation of his order, to review the General Conditions and the Privacy Policy and, with the above, declares his full agreement that he has well understood them.
1.3 The User has the possibility, and is advised, to download and archive the General Conditions by accessing the specific section of the Website “General Conditions” and also through the link included in the Order Confirmation from .
1.4 The applicable General Terms and Conditions are those in force at the time of transmission of the order in accordance with Article 3 below.
2. Pre-contractual information and conclusion of contract
2.1 The User, before concluding the purchase contract, checks the characteristics of the Products presented in the individual product sheets at the time of selection by the User. Glandine undertakes to describe and present the items sold on the Site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the Site and the actual product may be highlighted. In addition, the photos of the Products presented on the Site do not constitute a contractual element as they are only representative.
2.2 By submitting the order, the User declares that he has received the following information via the Website before concluding the purchase contract and before confirming the order with “obligation to pay”:
– the identity and contacts of Glandine;
– Total price of the products including taxes, including, where applicable, delivery costs and other charges;
– the payment obligation and the payment methods;
– the period within which Glandine undertakes to deliver the goods;
– Terms, conditions and procedures for exercising the right of withdrawal (Article 7 of these Conditions) and a withdrawal form in accordance with Annex I, Part B of Legislative Decree 21/2014;
– Information that in case of cancellation the user has to bear the costs of return;
– existence of the legal guarantee of conformity for the goods purchased;
– where applicable, Glandine’s after-sales service conditions and commercial guarantees.
2.3 The User may, at any time and in any event before the conclusion of the contract, obtain knowledge of the information concerning the identity of Glandine, which is reported, including the following:
Glandine
Registered office:
Meiramikatu 6 B
33710 – Tampere
Finland
VAT ID: FI23621002
E-mail: info@glandine.com
2.4 In accordance with the rules governing electronic commerce, Glandine informs the User that:
a. To purchase the Products, the User must complete all the parts and send the order form in electronic format following the instructions on the Site. The User must add the Product to the "Shopping Cart" and, after reading the General Conditions and the Privacy Policy and confirming their acceptance by point-and-click, enter the shipping details, email address, telephone number and possible invoicing, choose the desired payment method and confirm the order;
b. Before proceeding with the transmission of the order form, the User can identify and correct any errors in data entry by following the instructions indicated from time to time on the Site and which accompany the various phases of the purchase;
c. Once the order form is registered, Glandine may send the User, to the email address provided, an email confirming the order with the General Terms and Conditions and the Privacy Policy attached, as well as the information on the characteristics of the product purchased, the detailed indication of the price, the means of payment used, the shipping costs and any additional costs, as well as the indication of the assistance service, if provided. The sales contract is concluded when Glandine sends the aforementioned order confirmation email to the User. It is recommended to keep the email received, including any attachments, as proof of purchase or to save it on a durable medium;
d. the order will be stored in the Glandine database for the time necessary to process the order and in any case in accordance with the law.
3. Conditions of Sale
3.1 The offers published on the website are available for a limited time and with limited quantities of products. The validity date of the offers is indicated on the website.
3.2 All prices stated on the website are in euros (€), pounds (£) or dollars ($) and include VAT. Shipping costs (to the address) are also expressly stated and include VAT. This amount is shown separately on the order form before it is sent and in the order confirmation email.
3.3 The price of the Products may be modified without notice, provided that the price published on the product sheet at the time of submitting the order will be charged to the User.
3.4 Products may be sold at reduced prices. The discount percentage indicated in the product sheet is calculated from the list price generally applied, as indicated by the manufacturer or resulting from market surveys. In any case, the above reference price is only an indication of the value of the product and in some stores the actual price may differ.
3.5 The products remain the property of Glandine until the purchase price and expenses have been paid by the user.
3.6 Glandine will only process the order after receiving confirmation of authorization to pay the total amount due, consisting of the purchase price, shipping costs and any additional costs, as indicated in the order form.
3.7 Glandine reserves the right to refuse orders from users who do not provide sufficient guarantees of solvency or with whom there are pending disputes.
4. Availability
4.1 The products offered on the Site are limited in number and may expire before the end of the offer. It may therefore happen that the product ordered is no longer available even after Glandine has sent the order confirmation email. In the event of unavailability of the product ordered, the User will be informed immediately by email and the order will be cancelled. Glandine reserves the right, at the User's choice, to replace the product ordered with a new product or to refund the amount paid by the User within 14 (fourteen) days of the order. The amount of the refund will be communicated by email and credited via the same payment method used by the User, unless otherwise agreed between the parties.
4.2 Glandine declines all responsibility for delays in crediting the refund depending on the payment method used by the User, the Glandine bank itself or the registered bank.
5th delivery
5.1 Deliveries are made in Europe and outside Europe to the postal address indicated by the User in the order, with the express exclusion of Russia, Belarus, Israel and Ukraine. It is understood that the address indicated by the User in the order is considered the delivery address and that it cannot be changed in any way after the purchase process has been completed. The User is solely responsible for the shipping address indicated. In order to avoid fraud, the carrier in charge of the delivery reserves the right to verify the identity of the User by checking an identity document proving the correspondence of the order and payment data. For the same purpose, the User must provide a telephone number - preferably a mobile number - that can be used during the transaction or shipment, as well as the indication of the name on the intercom or doorbell at the delivery address.
Unreachable customer: The order is confiscated and cannot be retrieved because delivery attempts were unsuccessful and the customer could not be reached.
5.2 Delivery times are those indicated during the purchase process. If no specific delivery date is specified, it will be made no later than 30 (thirty) days after the order has been confirmed by Glandine.
5.3 Upon delivery of the Products to the designated carrier, a shipping confirmation email will be sent to the User, containing, where possible, the tracking code that allows the shipment status to be checked on the carrier's website. Deliveries are made from Monday to Friday during normal office hours, excluding public holidays.
5.4 Delivery is considered complete when the product is made available to the user at the address indicated in the order. No ground delivery.
5.5 In the event of delivery impediments due to force majeure, Glandine cannot be held liable in any way.
5.6 In the event of non-delivery or delay in delivery of the Product, the User may submit a complaint to Glandine by email to the following email address: info@glandine.com , indicating the number and date of the order as indicated in the order confirmation email, in addition to the data on the invoice on which it was issued. Glandine will examine the complaint and communicate the result to the User as soon as possible and in any case within 30 (thirty) days from the date on which the complaint was made. If the non-delivery or delay of the same is found to be attributable to Glandine and not due to the impossibility of delivery already previously established, fortuitous or force majeure:
- In the event of non-delivery, Glandine will refund the amounts paid by the User as soon as possible and in any event within 30 (thirty) days from the date of the claim. The amount of the refund will be communicated by email and credited via the same payment method used by the User, unless otherwise agreed between the parties, or by voucher. It is understood, however, that Glandine declines all responsibility for delays in crediting the refund caused by the management system of the payment method used by the User, by the Glandine bank itself or by the User's bank. The User's ability to adhere to current commercial offers remains unaffected;
- in the event of a delivery with a delay exceeding 30 (thirty) days compared to the specific delivery period indicated on the Site or, failing this, with respect to the maximum period of 30 (thirty) days from the one following the shipment of the order. If the User nevertheless wishes to keep the Products purchased, Glandine will refund the shipping costs paid by the User as soon as possible and in any event within 30 (thirty) days from the date of submission of the complaint. However, if the User does not wish to keep the Products, the previous paragraph will apply.
5.7 There are no import duties within the EU. However, when importing into the EU from a non-EU country or exporting from the EU to a non-EU country, the final customer will be charged the customs fees directly by the freight company.
Import duty is not included in the price shown online. Limits for duty free packages are set by your local customs authorities. Please visit your local customs website for more information. You will need to pay import duty and any additional costs incurred directly to the delivery service.
If your order is seized/not processed due to special circumstances, neither Glandine nor its partners will be able to recover the order and you may not receive a refund of the purchase price. These circumstances include, but are not limited to:
- Failure to submit required customs documents: The order will be seized and cannot be recovered because the required customs documents were not submitted upon request and within a reasonable timeframe.
- Non-payment of customs duties: The order will be confiscated and cannot be recovered because payment of the applicable customs duties has been refused.
- Unreachable customer: The order is confiscated and cannot be retrieved because delivery attempts were unsuccessful and the customer could not be reached.
6. Resignation
6.1 The User who has purchased Products through the Website has the right to withdraw from the contract concluded with Glandine, without penalty and without giving any reason, within 14 (fourteen) days from the receipt of the User or a third party - other than the carrier and expressly designated by the User during the purchase process of the Product - which means the date of delivery of the last Product, in the event that the Products subject to delivery are delivered within the scope of a delivery. To exercise the right of withdrawal, the User must inform Glandine of his decision to withdraw from the contract concluded, by means of an express declaration in any form, by email to info@glandine.com or by completing the form on the "Returns and Refunds" page.
For this purpose, the User may use the withdrawal form provided for in Annex I, Part B, D.Lgs 21/2014, available in the corresponding section of the website called "Returns and Refunds".
The use of the aforementioned withdrawal form is optional and not mandatory and the declaration can be made in any form. In this declaration, the User must in any case indicate the order number, as indicated in the order confirmation email, and the order date, in addition to the data relating to the invoice on which it was issued. All returns must be returned using UPS, DHL or FedEx. Due to the long delivery times, we do not accept returns using local postal operators. In any case, return within 14 (fourteen) days from the date of communication withdrawal, the purchased products, accompanied by any accessories. The products must be sent by email, in accordance with the policy, to the highlighted address and indicating the return identification number. Should the return be sent to a different address or if the Glandine return ID is missing, processing in the times indicated above can no longer be guaranteed.
The deadline is met if the User returns the product before the expiry of the period of 14 (fourteen) days from the date of communication of the withdrawal. For more information, contact Glandine by email at the email address: info@glandine.com.
6.2 The essential integrity of the products to be returned is the necessary condition for exercising the right of withdrawal. The products must not have been damaged and/or altered. The user is responsible for any depreciation of the goods resulting from handling of the products other than that necessary to establish their nature, characteristics and functioning. For this purpose, it is advisable to return the products properly packaged in their original packaging or in packaging suitable for transport.
6.3 In order to exercise the right of withdrawal, it is not necessary that the goods to be returned be insured against theft and damage during transport. However, since the risk associated with the return of the goods lies with the Buyer, Glandine invites the Buyer wishing to exercise the right of withdrawal to insure the shipment at his own expense for the value indicated in the email order confirmation of the purchase.
6.4 Without prejudice to points 6.1, 6.2, 6.3 above, Glandine will reimburse the amounts paid by the User, including the costs related to delivery, without undue delay and as soon as possible time and in any case within 14 (fourteen) days from the date on which Glandine became aware of the exercise of the right of withdrawal by the User; the reimbursement may be suspended until receipt of the Product or until the User provides evidence of having returned the Product, if this was the case previously. Glandine is not obliged to reimburse the surcharges and / or additional non-standard delivery costs that the User may have paid in addition to those of the normal delivery service. The amount of the reimbursement will be communicated by email and will be credited, at the User's choice, via the same payment method used by the User or by voucher. It is understood that Glandine declines all responsibility for delays in crediting the refund, depending on the payment method used by the User, on the Glandine bank itself or on the registered bank. The User's ability to remain on the commercial offers in progress remains unaffected.
6.5 The right of withdrawal is excluded in the event that the products sold are tailor-made or individualised or that, due to their nature, cannot be returned or are liable to spoil or expire quickly.
7th payment
7.1 Payment for products purchased on the website is made via PayPal, Klarna and credit card. Glandine accepts Visa, Mastercard and American Express credit cards, as well as Maestro, UnionPay, Shop Pay, ApplePay and Google Pay payment methods.
7.2 To increase security, only payment service providers have access to payment data, while Glandine has no way of knowing or storing such data. In particular, in the case of credit card transactions, no card data is stored on Glandine's computer systems. The management of sensitive data is taken over by the subjects dealing with payment services, and Glandine has no way of knowing or storing data.
7.3 At the time of ordering, the user's credit card will not be charged for payment. The charge will only be made after the contract has been concluded and after (a) the credit card details used by the user for payment have been verified and (b) the credit card company used by the user has authorized the direct debit.
7.4 Glandine's sales transactions are not subject to the obligation to issue an invoice, nor to the obligation to provide proof by issuing a sales slip or receipt. The user will receive an email confirming the summary order of the same. If the user requests the invoice to be issued, he or she must indicate this and provide the header data, if necessary, during the purchase process. The summary - or, if required during the purchase process, the invoice - of each purchase is available in the "Your account - Your orders" section. It is understood that the request for the invoice to be issued during the purchase process of a specific product does not imply the automatic issuance of the invoice for subsequent purchases.
7.5 In case of non-payment, Glandine will invoice the User for the costs of managing the outstanding payment and will reject the corresponding order by notifying the User by email.
8. Guarantees and non-conformity of products
8.1 The description of the products offered on the Site has been drawn up by Glandine in order to offer the User the greatest possible amount of information to evaluate the product on the basis of what the Suppliers have, under their own responsibility, communicated to Glandine. The images and colors of the Products published on the Site may differ from the real ones due to the local settings of the systems and / or tools used for their visualization. Glandine is not responsible for any mismatch between the Product ordered and the description of the Product present on the Site in the event that the mismatch is due to errors in the description attributable to the Supplier and of which Glandine was and could not have been aware due to the application of ordinary care.
8.2 All products sold on the Site are subject to the legal guarantee of conformity provided for in articles 128-135 of the Consumer Code (hereinafter, for the sake of brevity, the "Legal Guarantee"). The Legal Guarantee applies to all purchases made on the Site. In detail:
1. In case the User considers that one or more Products are defective, he must contact Customer Service within 2 (two) months of discovering the defect by email at the following email address: info@glandine.com or send a registered letter to Glandine's registered office by registered mail: Glandine, Finland, 33710 – Tampere, Meiramikatu 6 B , reporting in detail the problem encountered. If you encounter defective or incorrectly shipped items, we will provide you with a return label so that you can return the defective/incorrect item to Glandine within 5 (five) days of its notification. If Glandine determines that the reported defect is attributable to it, it will proceed to the replacement or repair of the defective product within a reasonable period of time after receiving the User's complaint.
In the case of coverage under the guarantee referred to in points a), b) and c), the reimbursement by Glandine will also include the return costs incurred by the User.
8.3 Products modified in any way by the user are excluded from the statutory warranty. Any defects that are due to chance or liability on the part of the user are also excluded from the statutory warranty.
8.4 The traditional guarantees relating to the products sold are those provided directly by the manufacturer.
9. Duties and responsibilities of Glandine
9.1 Glandine undertakes to correct any errors in the description of the products offered on the Site as soon as possible after notification. Such errors may be reported by contacting Glandine's customer service at the addresses indicated in the introduction.
9.2 Glandine shall not be liable for any damage of any kind resulting from improper use of the product and/or failure to comply with the manufacturer's instructions, nor for any damage resulting from unforeseeable circumstances or force majeure.
9.3 Glandine shall not be liable for any loss of profit, loss of turnover, loss of earnings, data or other indirect and consequential damages of any nature whatsoever arising out of or otherwise in connection with any contracts subject to the General Terms and Conditions.
9.4 Glandine’s liability may in no event exceed the total value of the order.
9.5 Under no circumstances shall Glandine be liable for the failure to fulfil any of its obligations arising from the contracts subject to the General Terms and Conditions if the breach is caused by accident and/or force majeure, including, by way of example only, natural disasters, terrorist attacks, network disruptions and/or power outages.
10. Suspension of service
10.1 Glandine reserves the right to temporarily suspend the operation of the Site, without prior notice, for the time strictly necessary and/or appropriate for technical interventions to improve the quality of the services offered.
10.2 Glandine may interrupt the Service at any time for legitimate reasons (security or confidentiality breaches or other), in which case it will notify the User.
11. Change of sales methods and/or termination of sales on the website
11.1 Glandine reserves the right to change the methods of sale of the Products on the Website and/or to stop the sale of the Products on the Website.
11.2 Glandine cannot in any way be held liable to the User or to any third party for such modifications and/or in the event that the Products are no longer sold on the Site.
12. Website content and intellectual property rights
12.1 Intellectual and/or industrial property rights on the contents of the Site, such as the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and other materials, in any format, including the menus, web pages, graphics, colors, diagrams, tools, characters and design of the Site itself, diagrams, layout, methods, processes, functions and software, are the exclusive property of Glandine and the other respective owners. The reproduction, modification, copying, distribution, sale or any other use of the images and contents of the Site is prohibited without the prior written authorization of Glandine. It is also prohibited to use the contents of the Site for commercial and/or advertising purposes.
12.2 All other marks identifying the products sold on the Website are registered trademarks of their respective owners and are used
by Glandine under a license for the sole purpose of distinguishing, describing and promoting the products for sale on the Site. Any use of the above-mentioned non-compliant and unauthorized trademarks is prohibited. It is not permitted in any way to use distinctive signs on the Site in order to take unfair advantage of their distinctive character or reputation or in a way that would be detrimental to them and their owners.
12.3 Under no circumstances may the User alter, modify or adapt the Website or the material made available by Glandine.
13. Discount vouchers
13.1 Glandine offers, at its sole discretion, the possibility of obtaining discount vouchers. Discount vouchers may be distributed by Glandine for promotional or commercial purposes in electronic or paper form, directly or through third party partners, to its actual or potential customers; for example, the discount vouchers may be granted at the time of registration or after registration and the first purchase of a new user invited by an existing user. Discount vouchers entitle the beneficiary to access the associated discount, with the limits described for each individual discount voucher.
13.2 The validity and value of the discount voucher are determined at the time of issue. In the case of discount vouchers offered by Glandine for a specific offer, these vouchers cannot be used for other offers. The discount coupons must in any case be used by the expiry date indicated at the time of issue.
13.3 Discount vouchers are not transferable. Discount vouchers cannot be converted into cash or accrue interest.
13.4 Discount vouchers cannot be used to pay shipping costs.
13.5 Glandine reserves the right not to accept discount vouchers for orders with an amount less than a minimum amount established at the time of issue of the discount voucher.
13.6 In the event that the amount of the discount voucher exceeds the purchase amount, Glandine will not refund or credit the User the remaining amount.
13.7 In the event that the User's order exceeds the value of the discount voucher, the difference can be paid by the User using the usual means of payment in accordance with Article 8 above.
13.8 Glandine reserves the right to accept only one voucher per order.
13.9 In the case of returns after exercising the right of withdrawal in accordance with Section 7, the discount vouchers will not be refunded.
14. Processing of personal data
The "Privacy Policy", pursuant to art. 13 of Legislative Decree no. 196 of 30 June 2003 (the so-called Code regarding the protection of personal data), is to be considered an integral part of the General Conditions. For information on the processing of personal data provided by the Customer during registration on the Site or subsequently even when accessing the reserved area of the Site, please refer to the Privacy Policy section, available on the Site in a constantly updated version.
15. Terms of Use of the Website
15.1. Glandine is the exclusive owner of the Site and all its contents, both in whole and in part, including but not limited to documentation, images, photographs, drawings, logos, characters, figures, music and sounds, software, methods, processes, codes, written content, web pages, including menus and buttons. The material contained in the Site is protected by the rules of copyright, industrial property rights, databases and the rules of unfair competition.
15.2 Glandine is also an official licensee of the logo and the registered trademark.
15.3 It is expressly forbidden to reproduce, modify, transmit, republish or distribute to third parties, for any purpose and in any form, the Website and its contents, in whole or in part, without the prior express written consent of Glandine.
15.4 By accessing the Website, End Users expressly accept that the laws and regulations of the Finnish state apply to all matters related to the use of the Website. Glandine does not guarantee that the content of this Website complies with the legislation of other countries. End Users accessing the Website from abroad must therefore check whether the content of the Website is legal in their country and are solely responsible for compliance with local laws.
15.5 Glandine has taken all necessary and reasonable precautions, in accordance with the state of the art and technology, to ensure the accuracy of the information published on the Website. In any event, Glandine declines all responsibility for typographical errors and/or technical defects or inaccuracies that may be contained on the Website and for which correction is expected upon notification.
15.6 Glandine reserves the right to modify the Website at any time and without notice and declines all responsibility for interruptions or malfunctions of the Website due to technical causes or related to problems of the End Customer's browser (including, but not limited to, the deactivation of the so-called cookies, the blocking of pop-ups, the non-activation of the Java Script software or similar.
15.7 Glandine informs end customers that it has taken all necessary security measures, according to the state of the art and technology, to ensure the integrity of traffic and electronic communication data and in such a way as to minimize the risks of a) destruction or loss, even accidental, of data, b) unauthorized access or c) processing which is not permitted or does not correspond to the purposes of collection in the data protection regulations.
15.8 The security of communications sent over the Internet (including by email) is subject to numerous factors beyond Glandine's control. Glandine cannot therefore guarantee the security or confidentiality of electronic communications and cannot be held liable to the End Customer for any loss or damage suffered by the End Customer as a result of the transmission of such communications.
15.9 By accessing the Website, the End User undertakes to check that his computer is equipped with equipment suitable for the purposes referred to in paragraph 4 and, in particular, regularly updated anti-virus systems. The End User also undertakes to check that his system is equipped with appropriate measures and regularly updated to the best of the technical knowledge for the security of data transmission on the network.
16. Final provisions
The premises are in fact an integral part of the General Terms and Conditions.
The failure of the other party to exercise any remedy in the event of default under this Agreement or of any right shall not constitute a waiver of such remedy or right for the future.
Any changes or additions must be made in writing under penalty of invalidity.
The General Terms and Conditions and the purchase and sale agreements of the products pursuant to them are governed by Finnish law.