Return and Refund

Fill out the form within 14 (fourteen) days of receiving the parcel and wait for an email from our customer service.
We will send you instructions and a return address to prepare the return. Returns after the 14-day period will be refused.

Change of mind of the customer: The cost of returns due to the customer's change of mind will be borne by the customer and should always be returned with an active tracking number.

The sender is responsible for customs duties. If you are sending a shipment from the USA to Europe or from Europe to the USA, please select "The sender is responsible for customs duties".

All returns must be returned via UPS, DHL or FedEx. Due to the long delivery times, we do not accept returns with local postal services.

Defective or incorrect items:If you come across defective or incorrectly shipped items, we will provide you with a return label so that you can return the defective/incorrect item to us.

Bedingte Rückgabebedingungen: Bitte beachten Sie, dass alle Rücksendungen bei Ankunft einer Qualitätsprüfung unterzogen werden. Wenn wir die Rücksendung aufgrund von Schäden oder aus anderen Gründen ablehnen (wenn die Produkte getragen oder gewaschen wurden oder Gebrauchsspuren aufweisen), behalten wir uns das Recht vor, eine Rückerstattung für diese Rücksendung zu verweigern. Im Falle einer abgelehnten Rücksendung wird die Bestellung an den Käufer zurückgeschickt und alle zusätzlichen Versandkosten gehen zu seinen Lasten.

Reimbursement: Returns are made in the form of a refund of the fee to the payment method originally used during the payment process.

Please allow 5 to 7 working days from the day we receive the returned parcel for the amount to appear in your account. However, the processing times depend on your bank. You will receive a confirmation email after a return has been processed.

What you need to put in the parcel:

Attach a copy of the Order number in the parcel. If no number is found later, we do not guarantee the refund of the returned goods.

The products must be returned intact and with the original packaging. The full return conditions can be found in the General Terms and Conditions of this Website.